Low Cost Shipping

Australia-wide delivery is only $9.99

FREE* for orders over $150 (*within Australia)

  • * some conditions apply i.e. for heavier items or remote locations details below..

How to order..

  1. Order & Pay Online & have items shipped to you:
    Add products to your cart, until you are happy with purchases.
    Next: click ViewCart/Checkout and follow the simple steps to finalise your payment and submit your order. Easy!
  2. Or you can: EMAIL :  your order via the contact button
  3. Or you can: TEXT your order to 0416 087 394; you will be texted/emailed back details re: payment/delivery options, (during shop hours, we will call you back and you can order and /or pay this way)
  4. Or try: FACEBOOK/WondersFreshwater  https://www.facebook.com/wondersFreshwater?ref=hl send Wonders a message about what you want or are looking for.
  5. Of course we’d love to see you so you can: PURCHASE IN STORE Wonders Toys Freshwater (physical shop), 9 Lawrence St., Freshwater, or at Bambino Manly – 39 Sydney Rd, Manly 2095.  Call ahead if you want to check we have the items in stock – 02 9939 2469 Freshwater  (manly phone number  coming soon)

Delivery Costs and Methods….

Your items are posted from Freshwater Beach, Sydney, Australia

WITHIN AUSTRALIA:
Shopping Baskets over $150 are sent FREE* via regular postage  (*for regular sized items sent  within Australia – we will contact you if there are any changes to this offer and you have the option of full money exchange or paying extra)
Shopping Baskets under $150 : $9.99 regular postage
Regular postage via Australia Post arrives approx. within 1-5 Working days
Please note: These are only approx. delivery times and at Christmas, deliveries may take longer.
IF you would like it sent Express post: Add the Express post option- this will add  $6.99  (next day for metro areas, 1-3 days non-metro areas) In by 1.30pm for same day postage and next day arrival -metro areas.  Express post orders need to be ordered before 1.30pm M-F ,    Orders received after 1.30 may not be posted til the next day.
 
*HEAVY ITEM  buyers PLEASE NOTE: freight charges may be incurred for large or heavy items and/or deliveries to remote locations within Australia and over seas. We reserve the right to not post for FREE any group of items that result in postage that exceeds value of products. If this occurs we will let you know ASAP and give you the option of cancelling order or paying the extra postage. if you cancel – you receive a TOTAL refund and our heartfelt understanding!

INTERNATIONAL POSTAGE  has a default of $39.99 (or $19.99 for NZ) PLEASE ENQUIRE. (we are in Australia)  if you would like an exact quote for your items (e.g. perhaps your are purchasing something very small and light). We are happy to work out the best postage option for you.

 

to Pay…

We offer the following  payment options:

ONLINE: we only offer Paypal – it is the most trusted payment method
PAYPAL: use credit /debit card or your own PayPal account using the secure payment service PayPal.
This e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times. These payments are processed immediately and allow us to post your goodies within hours.

DIRECT DEBIT (bank deposit) – email your request and then
Please make your payment into the following account

BSB Number:   062 155
Account No:   1039 0764
Account Name: Susan Steel       (trading as Wonders of the World)
Bank Name:    CBA
Use your order number or SURNAME as the reference 

 OR Call WONDERS on 02 9939 2469 (shop phone: M-F 9.30-5.30)  or TEXT : 0416 087 394 to make a payment via credit card over the phone,
if you prefer to pay offline. You can SMS/TEXT your details and we can call you back to organise payment by card

(NB: Payments by Direct Deposit or on a weekend may take 24 – 48 hours to arrive in our bank account. We will only ship goods once payment has been received. )

OVER THE PHONE: From 9.30-5.30 Monday to Friday over the TELEPHONE: 0416 087 394 – we accept Visa, Mastercard. Payments made over the phone are processed immediately and allow us to post within 24 hours(taking into account post office hours).

IN STORE:– Cash, Eftpos, Credit: Visa, Mastercard, We heartily welcome AMEX, with no extra charges etc

Loss and damage during delivery:

Wonders Freshwater Toys checks all toys to make sure they are in good condition and not faulty prior to packaging and every item is packaged with great care. We use registered post – so that the order can be tracked and provides insurance.     Australia Post is a reliable delivery service, however sometimes mishaps can occur.   We cannot take responsibility for issues that take place while package is in transit. If a package is delayed, arrives damaged or not at all; please contact us immediately by email or phone and we will do everything possible to ensure you are satisfied.

Order and Return Policy:

We want our customers to be happy with the items purchased from us. If for some reason there is a problem with the item or you are not happy with it, then please contact us to discuss the matter. We will either offer a store credit or replace the toy (if faulty). You must return the item (at your cost) within 14 days (with all packaging and in good order) for full refund (not including delivery costs).

STOCK AVAILABILITY

Stock is subject to availability. Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect.

Physical SHOP HOURS

Mon- Fri 9.30am-5.30pm , Sat 9-4, Sun 9.30-2pm

Please note if you telephone us during shop hours there are some reasons I may not be able to answer – busy with a customer, getting a coffee, goofing around..just leave a message we’ll get back to you asap.

Please enter your contact details and a short message below and I will try to answer your query as soon as possible.